Testimonials – Katy, TX AC Repair Specialists
Over the years our Katy and Houston TX air conditioning service customers have been pleased to give us hundreds of testimonials. We are pleased to present a few of them here. We hope this page helps you understand our company better. At Alpha4real AC and Heating service, we go out of our way to ensure our customers are satisfied with their AC and Heating Service.
I did not know what to expect when I called you guys because my air conditioner was not coming on. I confess I have been quite impressed with your professionalism and dedication to excellence. Thanks to your effort and good work, my Ac is fixed, now works without problems and I particularly like that you kept your promises and followed up after the work is done. That os A++++ in my book. Thanks for a great customer service also.
– Felix – Fresno, TX (Jan. 04, 2012)
I just want to tell you that your technicians did a wonderful job on my air conditioner today. My ac is working fine now. The technicians were there on time and they completed the work quickly too. And they cleaned up before they left. Thank you so much for the wonderful service.”
– Marian, Katy, Texas.
I am very happy with the job you did today. Mr. Bright was really nice. he took the time to explain what was going on with the air condition to us. We were worried about it because it was not working properly. The heater refused to come on but after he explained everything to us, we understood what the problem was and he fixed it quickly. I am really impressed with the quality of your service. Your customer service was also nice on the phone when I called. Overall a great experience for me. Thank you.”
– Phillip, Sealy, Texas.
“WOW! This place really is 4 real. They stand for nothing less than the best and in my opinion showcase professionalism to the highest degree.
My AC unit stopped working approximately 5 weeks ago. I called Alpha 4 Real and a technician was sent out to my home the same day to assess and make a diagnosis. It was decided that my entire inside unit needed to be replaced as there was a leak in my evaporator coil.
The plan was to repair the unit through my home warranty service. Thus, the process would take slightly longer as a claim needed to be filed and approved at all applicable levels.
As I waiting for the approvals via my home warranty services, the unit began to leak water through a closet inside my home. The leak was noticed at 11PM on a Thursday night. I called Alpha 4 Real and a technician drove approximately 1.5 hours out to my home to make another assessment. At this point, I was advised to turn off the unit and leave it off until after approval from the warranty company, and parts were received and installed.
The next day, the technician called to inform me the warranty company had approved the claim and they would return to my home to repair the damage that was caused due to the leak. The technician and a painter drove back out to my home to paint the walls in the closet.
Two days later, Alpha 4 Real notified me of receipt for the parts. and that they would return to my home the next morning to install the unit. They arrived to my home promptly as previously stated and installed the unit. They took their time to make sure everything was installed correctly and functioning properly.
After installation, the technician explained to me the function of the system and what to look for if anything else was to go wrong with it. He also gave me advice about what to use to prevent clogging in the primary and secondary lines.
I haven’t had any problems with my unit since installation. My home is cool considering the extremely hot temperatures outdoors and my light bill is fairly reasonable too.
Bottom line is this – if you are looking for a professional company to repair your air conditioner or heater, I recommend Alpha 4 Real. They are a quality company and I will utilize them again. They wear uniforms and shoe covers. They also clean up all debris after the job is complete. They are courteous to, show concern for, and follow-up with their customers. Last, their prices are practical!
Thanks Alpha 4 Real for being 4 real. You guys are the best, for sure!!!!”
– Rose1111, Houston, TX